Introduction
We, YUTOME.com,
(“us”, “we”, “our”) respect the privacy of all our users
and are committed to protecting personal data collected through mausdar.com and
its associated mobile application (“Platform”).
This privacy policy (“Privacy Policy”) sets out the basis on
which we collect and use any of your personal data, either collected directly
from you or other from sources in connection with your access and use the
Platform or any services provided by us including newsletters and any social media
functions on the Platform (collectively, the "Services"). We
understand the importance you place on your personal data, and we are committed
to protecting and respecting your privacy. Please read the following Privacy
Policy carefully to understand our practices regarding your personal data. By
using the Platform and Services, you agree to the collection and handling of
your personal data in accordance with this Privacy Policy. For the purposes of this Privacy Policy, the “Personal
Data” shall mean and include the categories of data set out in Clause 2 of
this Privacy Policy.
References to "user", “you” or
"you" (or similar) are references to you as an individual or
legal entity as the case may be.
The Platform may include links to third-party websites,
plug-ins and applications. Clicking on those links or enabling those
connections allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their privacy
notices/statements. When you leave our Platform, we encourage you to read the
privacy notice of every website you visit.
1. WE DO NOT COLLECT CHILDREN'S DATA
This Platform is not intended for anyone who has not
attained age of majority as per the relevant applicable laws that govern such
individual. However, it is not possible for us to prevent certain users,
including children, from fraudulently representing their age in order to gain
access to the Platform. If you are a parent or guardian and believe we have
collected information about your child, please contact us immediately as
described in Clause 12 of this Privacy Policy.
2. WHAT PERSONAL DATA DO WE COLLECT FROM AND/OR ABOUT
YOU?
We collect your Personal Data in order to provide and
continually improve the Platform and Services. Personal Data refers to any
information that can identify you as an individual based on the identifiers. It
does not include anonymized data i.e. a dataset from which individual
identifiers have been removed. We collect, utilize, store, and transfer various
types of Personal Data about you, which are categorized as follows:
A. Identity data includes details such as your
first name, maiden name, last name, username or similar identifier, gender,
title, nationality and date of birth/ birthday.
B. Contact data comprises your address, email
address, and telephone number.
C. Transaction data involves information about
payments made to and by you including but not limiting to your modes of
payments, as well as details about products and services you have purchased
from us.
D. Technical data encompasses your IP address,
login data, browser type and version, operating system, mobile application
version, time zone settings and location, device type, IDFA (in case of iOS
users), as well as information about your general internet usage (e.g. by using
technology that stores information on or gains access to your device, such as
cookies, tracking pixels, web beacons, etc. and other technology used to access
our website.
E. Profile data includes your username and
password, your interests, preferences, feedback, your preferred language and
survey responses.
F. Purchase data includes all the past orders
and purchases you have made from the same user account, redemption information,
fulfillment information and page-view information from the service providers
that enable branding, fulfillment, and other operations on the Platform.
G. Browser data relates to how you interact with
our website, products, and services.
H. Marketing and Communications data covers your
preferences for receiving marketing materials from us and third parties, as
well as your communication preferences.
Additionally, we collect, use, and share statistical or
demographic information (“Aggregated Data”). Aggregated Data is data
derived from your Personal Data but has been amended to remove personal
identifiers and does not directly or indirectly reveal your identity. For
example, we might aggregate Personal Data collected from the browser to
determine the percentage of users accessing a particular website feature.
3. HOW DO WE COLLECT PERSONAL DATA ABOUT YOU?
We deploy the following means to seek Personal Data about
you:
A. Directly: We collect your Personal Data directly
from you through the Platform while you are:
a. registering on the Platform and other co-registrations
(e.g. social media logins, etc.), subscribing to any of our Services, posting
material on the Platform.
b. making payments, seeking refunds, and mode of payment.
c. participating in contests, promotional offers, opting-in
for special schemes.
d. submitting reviews, testimonials or feedback.
e. during a support request / raising a complaint ticket
with the Platform for refund, fraud transaction and replacement, among others.
f. a record of correspondence if you contact us through
phone, e-mail or otherwise; and
g. browsing and conducting other activities on the Platform.
B. Indirectly: We also receive Personal Data about
you from your friends/ relatives when they are making purchases for you or on
your behalf, our vendors/ third-party service providers that enable you to seek
our Services seamlessly. Our vendors include:
a. logistic and fulfillment service providers and/or
partners.
b. marketing service providers.
c. your interactions with us on other platforms such as
Facebook, Google, etc.
d. payment service providers.
e. in case you share any Personal Data of a third-party i.e.
friends, relatives, or colleagues (any individual) with us while using our
Services, you warrant that you have obtained the consent of the concerned
individual to share their Personal Data with us as per this Privacy
Policy.
C. Automatically: There is certain Personal Data
about you that is collected automatically, while you use our Services through
log files, cookies and other unique identifiers. We use log files to collect
certain Personal Data about you. Log information is data about your use of the
Service, such as IP (Internet Protocol) address, browser type, referring/exit
pages, operating system, date/time stamps, and related data, which is stored in
log files.
We also use a limited number of cookies. A cookie is a small
data file transferred to your computer (or other device) when it is used to
access our Services. Cookies are used for many purposes, including to enable
certain features of our Services and remember your preferences, your equipment,
browsing actions and patterns, to better understand how you interact with our
Services, to provide you advertising on and off the Services, and to monitor
usage by visitors and online traffic routing. To the extent permitted by your
preferred web browser, you can instruct your browser, by changing its options,
to stop accepting cookies or to prompt you before accepting a cookie from the
online services you visit. We use cookies to enrich your experience by
remembering your online behavior while using the Platform and to improve the
effectiveness of ads and Services. If you do not consent to the use of cookies
by us, we request you to cease using the Platform immediately.
It is your choice not to provide certain Personal Data, but
then it may impact on your ability to take advantage of many of our Services.
4. WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA FOR?
We collect and use your Personal Data for the following
purposes:
A. to provide you with information, products or Services
that you request from us or which we feel may interest you, where you have
consented to be contacted for such purposes.
B. to provide you with location-based services, such as
advertising, search results and other personalized content.
C. to carry out our obligations arising from any contracts
entered into between you and another entity using the Platform or between you
and us.
D. to improve our Services and to deliver a better and more
personalized service to you including to communicate with you in relation to
Services via different channels (e.g., by phone, messages, e-mail, instant
messaging applications).
E. to ensure that content from the Platform is presented in
the most effective manner for you and the device you use to access the Platform.
F. to present you with discounted services and offers on
special occasions such as your birthday and anniversary.
G. to notify you about changes to our Services.
H. for any other reasons which we deem necessary to enhance
your experience of the Platform.
I. to administer and manage our incentives programs and
fulfill your requests for incentives, and/or to allow you to participate in
sweepstakes and to notify you if you are a sweepstakes winner.
J. to provide functionality, analyze performance, fix
errors, and improve the usability and effectiveness of the Services.
K. to comply with local laws. (e.g. your nationality to
fulfill cross-border shipments, sellers’ information regarding place of
establishment and bank account information for identity verification and other
purposes); and
L. to prevent and detect fraud and abuse in order to protect
the security of our customers, us, and others.
5. HOW WE USE YOUR PERSONAL DATA?
We will only use your Personal Data in the following
circumstances:
A. Performance of a Contract
We need to use your Personal Data to fulfill a contract with
you or to take preliminary steps before entering into a contract. This includes
accepting applicable terms and conditions or specific terms related to our
Services. If you do not provide your Personal Data for these purposes, we may
not be able to deliver our Services or enter into a contract with you, which
could lead to the cancellation of a Service. We will inform you if this occurs.
B. Legal or Regulatory Obligation
We may collect your Personal Data to comply with any
applicable laws and/or regulations.
C. Legitimate Interests
We may process your Personal Data based on our legitimate
business interests and the interests of our customers when we improve our
Services, when we detect and prevent fraud and abuse in order to protect the
security of our customers, ourselves, or others and when we provide you with
interest-based advertising.
D. Marketing and Communications Data
We may also use your Personal Data to provide you with
information about goods and services which may be of interest to you and
enhance your Platform experience by way of service messages, new features,
enhancements, special offers and events of interest. We may contact you via
various channels, including without limitation emails, push notifications, web
notifications, post, telephone, in-app messages, WhatsApp messages and news
feed cards. We offer you the choice to receive these interest-based ads from us.
You can choose not to receive these ads by contacting us on details mentioned
in Clause 12 of this Privacy Policy and/or by clicking “UNSUBSCRIBE”
button on your mail or in any marketing communications sent by us.
6. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Your Personal Data is important to us to provide you
with our Services, and we are not in the business of selling your Personal Data
to others. We share your Personal Data only with the third parties described
below and with businesses that follow practices at least as protective as those
described in this Privacy Policy:
A. Other Businesses. To offer you our Services, we
may engage with other businesses who are affiliates of us and/or non-affiliated
service providers (e.g. logistics businesses used to deliver products,
marketing companies, payments processors to process online transactions,
analyzing data etc.) and share your Personal Data with such businesses. We may
involve other businesses in your transactions, who may store your Personal Data
in a digital wallet to make your use of our Services more efficient.
You understand that it is important that such businesses
have access to the relevant Personal Data to perform their functions. We will
ensure that these businesses do not use your Personal Data for other purposes.
We may also receive Personal Data from these businesses (e.g. updated delivery
and address information), which we may use (e.g. to correct our records and
deliver your next purchase). These businesses shall be contractually bound to
respect the confidentiality of your Personal Data and not use it for any other
purposes.
B. Third Parties. We may share your Personal Data
with any third parties for the purposes set out in clause 5 above. However, we
ensure that all the businesses follow practices at least as protective as those
described in this Privacy Policy. We do not allow our third-party service
providers to use your personal data for their own purposes and only permit them
to process your personal data for specified purposes and in accordance with our
instructions. You can ask us or third parties to stop sending you marketing communications at any time by
selecting your marketing preferences on the Platform or by following the
opt-out links on any marketing message sent to you or by contacting us at legal@Yutome.com at any time.
Additionally, you may be asked to provide additional
Personal Data to participate in some of our market research activities,
including competitions and promotions. (e.g. further Personal Data to establish
your eligibility to win a prize). This Personal Data may be
collected by us or our co-sponsors or vendors for the promotion. If you
choose not to provide certain Personal Data, you might not be able to take
advantage of the competitions and promotions. In case you decide to participate,
please note that you should review such third parties’ privacy policies to see
how they may use any Personal Data that they collect.
C. Business Transfers. As our business evolves, we
may engage in buying or selling other businesses or services. In these
transactions, customer Personal Data is typically included among the
transferred assets but will continue to be protected under any existing Privacy
Policy (ies) (unless, of course, the customer consents otherwise). In an event
wherein we are acquired or if a substantial portion of our assets are acquired,
customer Personal Data will be included as part of the assets being
transferred.
D. Protection of the Platform and Others. We release
Personal Data of users when we believe such a release is appropriate to comply
with the law, law enforcement investigations and to protect the rights,
property or safety of ourselves, our users or others. This includes exchanging
Personal Data with other companies and organizations for various reasons, such
as fraud protection and credit risk reduction.
7. IS MY PERSONAL DATA TRANSFERRED OUTSIDE OF THE KINGDOM
OF SAUDI ARABIA?
To deliver our Services to you, it is sometimes necessary
for us to share your Personal Data with other members of the YUTOME group of
companies and service providers who are located outside KSA. Such transfers are
necessary for reasons including, but not limited to, IT infrastructure, data
storage and Platform administration including payment processing.
Whenever we transfer Personal Data outside of KSA, we ensure that the Personal
Data is transferred in accordance with this Privacy Policy and as prescribed by
the applicable laws in KSA.
8. HOW DO WE STORE AND HOW LONG DO WE STORE YOUR PERSONAL
DATA?
The Personal Data that we collect from you may be
transferred, stored and processed by staff who work for us or for one of our
service providers. Such staff may be engaged in, among other things, the
fulfillment of your order, the processing of your payment details and the
provision of support services. We will store your Personal Data for as long as
necessary to fulfill the purposes indicated in this Privacy Policy or as
otherwise required by law. To determine the appropriate retention period for
your Personal Data, we consider the amount, nature and sensitivity of the
Personal Data, the potential risk of harm from unauthorized use or disclosure
of your Personal Data, the purposes for which we process your Personal Data and
whether we can achieve those purposes through other means, and the applicable
legal, regulatory, tax, accounting or other requirements. In some circumstances
we will anonymize your Personal Data (so that it can no longer be associated
with you) for research or statistical purposes, in which case we may use this
information indefinitely without further notice to you.
9. WHAT SECURITY MEASURES DO WE APPLY?
We design our systems with your security and privacy in
mind. We maintain commercially reasonable technical, administrative, and
physical safeguards to ensure your Personal Data is treated securely and in
accordance with this Privacy Policy, and in compliance with applicable laws,
and to protect against unauthorized access or alteration to, disclosure, or
destruction of your Personal Data. We may, for example, use encryption
technology to secure your Personal Data during transmission to the Platform as well
as external firewall and on-host firewall technology to prevent network level
attacks. Only those authorized employees, contractors, and agents who need to
know your Personal Data in connection with the performance of their services
are allowed to access this Personal Data. We follow the Payment Card Industry
Data Security Standard (PCI DSS) when handling credit card data.
It is important for you to protect yourself against
unauthorized access to your password and to your devices used to access our
Services. You are responsible for keeping your password confidential. (For
example, ensure that you sign off when you have finished using a shared
device). Although we will do our best to protect your Personal Data,
unfortunately, the transmission of information via the internet is not
completely secure.
10. WHAT ARE YOUR DATA SUBJECT RIGHTS?
A. Under certain circumstances, you have the following data
subject rights:
a. Right to be informed about the Personal Data being collected from you: if you have any questions as to how
we collect and use your Personal Data, please contact us: legal@YUTOME.com.
Many of our Services also include settings that provide you with options as to
how your Personal Data is being used.
b. Right
to access the Personal Data about you: you are able to access a broad range
of information about your account and your interactions with the Platform for
the purpose of viewing and, in most cases, updating your Personal Data.
Examples of Personal Data you can access easily at the Platform include:
i. up-to-date information regarding recent orders;
ii. personally identifiable information (including name,
e-mail, password, birthdate, communications and personalized advertising
preferences);
iii. payment settings (including credit card information); and
iv. e-mail
notification settings.
To request
any additional information, please contact us: legal@Yutome.com.
c. Right
to request access to your Personal Data: in certain circumstances, you are
entitled to request access to your Personal Data held by us in a readable and
clear format if technically feasible. To make such a request, please contact
us: legal@Yutome.com.
d. Right to request destruction of your Personal Data:
to the extent permissible by applicable law, you may have the right to request
destruction or erasure of your Personal Data. To make such a request, please
contact Customer Service. Note, however, that we may not always be able to
comply with your request of erasure for specific legal reasons which will be
notified to you.
e. Withdraw Consent / Right to Object: you may at any
time withdraw consent for processing of marketing data to which you previously
consented. You can opt-out of receiving future marketing communications from us
at any time by adjusting your customer communication preferences through the unsubscribe
link within the email communication. Also, you may disable Cookies by changing
the settings on your browser. If you disable Cookies, it will affect how our
Platform works, and you may not be able to access or use certain areas of our
Platform or full functionality.
f. Right to request correction of Personal Data: you
may at any time request amendment to, and correction of, your Personal Data by
reaching out to us on legal@Yutome.com.
B. Unless otherwise stipulated by the law, you will not be
required to pay any fees in return for exercising your rights. In case you
submit a request for exercising your rights, you will receive a response within
the time limits set out in applicable law.
11. HOW DO WE CHANGE OUR PRIVACY POLICY?
As our business changes constantly, our Privacy Policy may
also need to change however, we will inform you of any such changes by posting
the updated version of the Privacy Policy on the Platform, and each such change
will be effective upon posting on the Platform or upon the date designated by
us as the "effective date".
We may e-mail periodic reminders of our notices and
conditions, but you should check the Platform frequently to see recent changes.
It is your obligation to regularly check the Privacy Policy. Your continued use
of the Platform following any such change constitutes your agreement to this
Privacy Policy as so modified.
12. CONTACT US
If you have any concerns about your Personal Data on the
Platform, please contact us at legal@Yutome.com with
a thorough description.
